Shipping Policy

Last Updated: June 2026

Thank you for shopping with Copper Bridge LLC. We are committed to shipping your welding wire, welding rods, TIG rods, and electrodes quickly and reliably from our Riverside, California warehouse.

Shipping Coverage

Copper Bridge LLC currently ships to physical street addresses within the contiguous United States, also known as the mainland U.S.

We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. boxes, APO/FPO addresses, or international addresses.

Processing Time & Same-Day Shipping

Most in-stock retail orders placed Monday through Friday before 4:00 PM Pacific Time will ship out the same business day.

Orders placed after 4:00 PM Pacific Time, on weekends, or on holidays will begin processing on the next business day.

Some orders may require 1–2 business days for processing, especially during busy periods, large orders, freight orders, or orders requiring additional handling. If there is a major delay, such as an unexpected inventory issue, we will contact you by email or phone.

Shipping Methods & Delivery Times

Most parcel orders ship through UPS, FedEx, USPS, or another available ground carrier depending on the weight, size, and destination of the order.

Estimated delivery time for standard ground shipping is usually 3–7 business days after the order ships. Delivery time may vary depending on the destination, carrier, weather, holidays, or other carrier delays outside of our control.

Large wholesale, bulk, distributor, or pallet-sized orders may ship by LTL freight. Freight delivery times are handled case by case and will be communicated before or during order fulfillment. For freight deliveries, you may need a commercial address, loading dock, forklift, pallet jack, or other unloading method.

Expedited Shipping

Expedited shipping is not offered by default at checkout. If you need an order urgently, please contact us before placing the order. We will do our best to help, but expedited shipping is not guaranteed.

Shipping Costs

Retail orders over $100 qualify for free standard shipping within the contiguous United States, unless otherwise stated.

Free shipping over $100 applies only to retail orders at retail pricing. It does not apply to wholesale orders, bulk pricing, distributor pricing, special quoted pricing, freight orders, or any other discounted business-to-business pricing unless Copper Bridge LLC confirms it in writing.

For orders that do not qualify for free shipping, shipping charges are calculated at checkout based on order weight, package size, and destination.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. You can use the tracking number to monitor your delivery through the carrier’s website.

If you created an account with Copper Bridge LLC, you may also be able to view your order status and tracking information in your account order history.

Delivery Issues

Please make sure your shipping address is correct before completing your order. If an order is returned to us because of an incorrect, incomplete, or undeliverable address, we will contact you to arrange reshipment. Additional shipping charges may apply.

If tracking shows that your order was delivered but you did not receive it, please contact us as soon as possible. We may ask you to check with neighbors, household members, building management, or the carrier. We will work with you and the carrier to investigate the issue.

Damage Guarantee

If your product is received damaged, Copper Bridge LLC will ship a replacement free of charge.

To qualify for a damage replacement, please contact us within 2 weeks of the order placement date and provide clear photos of the damaged product, packaging, shipping label, and your order number.

Please keep the damaged product and packaging until the issue is resolved, as the carrier may require photos or inspection for the claim.

Local Pickup

Local pickup is available for eligible orders at our Riverside, California warehouse.

Pickup hours are Monday through Friday, 9:00 AM to 5:00 PM, excluding holidays.

Orders are usually ready within 1 hour of placement, but please allow up to 4 hours during busy periods or when additional handling is required. Please wait for a “Ready for Pickup” notification before coming to the warehouse.

When you arrive, please bring your order confirmation, either printed or on your phone.

Questions

If you have questions about shipping, pickup, delivery, or a special order request, please contact us:

Email: hello@copperbridgeusa.com
Phone: (909) 619-3545

Copper Bridge LLC is here to help make sure your order gets to you quickly, safely, and reliably.